January 10, 2013
Re: League Technology Advisory Service
Technology is no longer merely about “computers.” It is part of practically all municipal processes. To provide services to constituents, maintain – or better yet, increase - productivity, and deliver prompt information and documents, you need to effectively invest in and utilize technology – equipment, people, and process.
This is especially true and important in these times of tight budgets and smaller staffs, making “now” the best time to benefit from an impartial expert resource to answer your questions, review your situation, or help you identify opportunities for improvement. This in turn can help you commence or fix projects and problems that have been sitting on your “to-do list.”
The League has teamed with NJIT’s Center for Information Age Technology (CIAT) to provide a Technology Advisory Service to municipalities, so that you can receive advice and answers to a broad range of technology-related questions or concerns. CIAT has assisted hundreds of municipalities, all 21 counties, and dozens of state agencies.
This Technology Advisory Service begins with telephone discussions and, when deemed necessary, an on-site meeting. If so, the meeting would be held with key municipal management in order for Center representatives to hear about your municipalities’ key issues, and facilitate discussion among the participants. Based on the Center’s expertise, awareness of best practices and experience, they will then advise on how to address the problems. Additionally, the municipality can discuss further assistance directly with CIAT.
Here are some areas you may have questions about:
- Am I making the best use of my current hardware and software both on the server, and in each department?
- Are there opportunities for efficiencies by data sharing across departments, improved access to software, or via other means?
- Is my technical support staff and/or vendor appropriate for my municipality's needs, size and level of technology?
- How can I determine what technology shared services might work between my municipality and another one?
- Should I upgrade /replace my telephone system - and how?
- How do I start or fix a technology project which I have been unable to successfully deal with using only my municipality’s staff and resources?
- What issues should be considered regarding whether to move applications, data and/or email to the 'cloud'?
- In the wake of Hurricane Sandy and other recent storms, how adequate are our backup and disaster recovery processes?
- Has our IT equipment reached “end of life” status, where the vendors no longer provide support?
- Is the security of our network and other technology-related components satisfactory?
If you have any questions or would like to make use of this service, please contact Staff Attorney Matthew Weng at 609-695-3481 ext 137 or at firstname.lastname@example.org.
William G. Dressel, Jr.
Very truly yours,