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Crisis Communication – Techniques for Communicating with
Constituents, the Media and Service Providers  

TRENTON, NJ (March 18, 2013) Whether the crisis is a natural disaster, security emergency, a leadership vacuum, or any loss that impacts an entire community, understanding the basic approach to crisis communication helps limit damage.  March 22, 2013 at the Mercer County College, the NJLM Educational Foundation presents this event about crisis communication so community leaders can learn who they should communicate with; what methods of communication work best; what techniques are appropriate or inappropriate; what to do when communication technology fails; who should deliver messages to various stakeholders – and more.

Understanding how proper communication affects recovery from many forms of crisis is important at many levels. This Educational Foundation Event provides information for anyone tasked with communicating during a crisis – whether at a department head level, public figure, or crisis manager.  Full details are available at

Led by Paul Matacera, Educational Foundation Trustee; Partner, MBI Gluck Shaw; Past President, League of Municipalities; Former Mayor, North Brunswick our distinguished presenters include:

  • Michael Turner, President, Burton Trent Public Affairs, LLC
  • Lt. Thomas Scardino, Assistant Bureau Chief, Emergency Preparedness Bureau Emergency Management Section; Homeland Security Branch, NJ State Police
  • Dr. Joseph Ryan, Public Information Officer, Bayonne
  • Debbi Winogracki, Public Information Officer, Toms River Township

This NJLM Educational Foundation event is made possible by the generous support of Atlantic City Electric.





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